Customer Support

Estela backpacks come with a limited lifetime warranty that covers defects in materials and workmanship. This warranty lasts for the life of the product, ensuring that you can trust in the quality and durability of your backpack.

Our warranty covers manufacturing defects and issues that arise from normal use. If your backpack has a flaw in craftsmanship or material, we will repair it or replace it at no cost to you. Please note that damage from misuse is not covered.

To make a warranty claim, please contact our customer support team with details of the issue and proof of purchase. After reviewing your claim, we will provide instructions on how to send your backpack for evaluation. We strive to process claims swiftly to minimize any inconvenience.

Certain conditions are excluded from our warranty, including normal wear and tear, accidental damage, and modifications made by the user. Always refer to our warranty policy for a comprehensive understanding of what is covered.